Following the Government announcement on their roadmap for gradually easing national restrictions over the coming months, we are delighted to confirm that Fairwood Lakes plans to reopen our self-catering accommodation and camping pitches from 12th April. We can’t wait to finally welcome our guests back.
What Will be Open and What Will Remain Closed?
- Lakeside lodges, shepherd’s huts, treehouse glamping and camping pitches will be open for one household per accommodation.
- Our cafe will be open for outdoor orders only via an open hatch.
- The outdoor play facilities and lakeside walks will be available for guests with social distancing measures in place.
- Lakeside fishing facilities will be open in line with the Government’s social distancing guidelines.
- Toilet facilities will be open inside the cafe. One adult (with child/ren) to use these facilities at a time to avoid queues inside.
- The soft play and indoor cafe will be closed until we are able to reopen this next stage.
- The Fairwood Express carriage for indoor seating remains closed. If you are interested in a tour of the carriage as a future wedding venue, we would be delighted to show you by appointment.
Stay Up-to-Date With the Latest Changes
We are planning ahead for 12th April and working closely through the details to ensure a safe opening. Please note: any plans are subject to the Government giving the go ahead to move to this next step of their roadmap, and this is planned to be confirmed by 5th April. For guests with a reservation prior to the reopening on 12th April, our reservations team are in the process of making contact via email with instructions on how to reschedule their stay.
We understand that guests with breaks booked beyond 12th April and new guests looking to make a booking will have questions too. The information below will help, and our team are on hand to answer any further questions to keep your mind at rest.
Rules and advice are under review which means Government information may change. We advise all guests to check information from the Government to understand any changes to the rules prior to visiting Fairwood Lakes. Stay updated via https://www.gov.uk/coronavirus.
Book With Confidence
We know you must be craving freedom and flexibility right now, which is why we have created a Book With Confidence guarantee to give you peace of mind when booking your holiday at Fairwood Lakes.
In these challenging times, we understand how difficult it has been to make plans. At Fairwood Lakes, we want to help protect your plans and payment so you can look forward to a much-needed break with us in the heart of Wiltshire. After all, we all need something to look forward to after the long winter lockdown. When you book your stay at Fairwood Lakes, our Book With Confidence guarantee will allow you to choose your preferred holiday date and, if you need to make changes to your booking in the event of restrictions created by COVID-19 (for example, a local lockdown in your area, self-isolation or travel restrictions), we will hold your deposit and you can move your holiday date free of charge within two weeks of your arrival date. Your newly selected holiday date can then be made within 12 months of your previous booking.
If Fairwood Lakes needs to close due to a local or national lockdown, we will help to keep the process as stress-free as possible for you. We can either hold the price of your booking as credit on your account or arrange a refund. Life has been complicated enough this past year with multiple lockdowns, self-isolation and trying to work out what bubble you’re in – not to mention home school! So, keep it simple and Book With Confidence on your next holiday to Fairwood Lakes.
Should you need to cancel your reservation for reasons unrelated to COVID-19, please see a breakdown below of our cancellation fees policy:
|Number of weeks before arrival date that notification is received||Cancellation Charge as % of total break cost|
|More than 39||Nil (£25 admin fee)|
|More than 12 but not more than 39||30% (Full deposit)|
|More than 8 but not more than 12||50%|
|More than 4 but not more than 8||75%|
|4 weeks or less||100%|
Keeping Everyone Healthy and Safe
Our team has put every measure in place to ensure a safe environment for all our guests, whether you’re visiting for the day or staying for a short break. Our one-way system will help you arrive and leave safely, and there is a hand sanitising station on arrival and by the cafe hatch for making orders. Guests are asked to wear face coverings when ordering food and drink by the outside hatch and inside the cafe to use our toilet facilities. There will be increased cleaning schedules carried out across all areas of the park at regular intervals. The children’s play areas are sanitised and the outdoor seating area is arranged with social distancing measures in place. For guests camping, each pitch is given a 10m x 10m space.
For more information, please contact our reservations team at firstname.lastname@example.org or call +44 (0)1373 826792.
We look forward to welcoming you to Fairwood Lakes very soon…